Intake and Initial Consultation
Every case begins with us listening to you. When you call our office for the
first time, one of our legal assistants will take down all the details of your case for
our attorneys to review. Once we decide that we are the right firm to assist you, we
will contact you to schedule a consultation with one of our attorneys, at no cost to
In the first meeting, an attorney will gather information about your case and
answer any questions you might have about the process. This consultation usually
takes one to two hours.
After our initial consultation, our firm will send you an Engagement
Agreement as well as Authorizations so that we can begin working up your case.
Unlike many firms, we allow 14 days for you to review the documents and consider
your options before signing it.
Once we open your case file, Burnett & Williams will contact the insurance
companies and notify them of our representation. After that, all contact with the
adjusters will be through our office.
We then begin investigating every aspect of your case, including the details of
the accident and the damages it has caused. We collect all relevant documentation,
photographs of the accident scene, and track down any witnesses who might be able
to offer testimony of what happened.
In addition, we collect copies of your relevant medical records and bills, and
thoroughly analyze each record for important details about your case. A thorough
review of all documentation allows us to assess the extent of damages.
Damages can include medical bills, lost wages, out-of-pocket expenses, and
pain and suffering caused by your injuries. In addition to collecting documentation
of your injuries and medical treatment, we will keep in close contact to document
and understand all of the intangible damages you are suffering
The investigation stage lasts until you are either completely recovered, or
you have reached maximum medical improvement. Then we will begin the
settlement negotiation process.
The first step in the negotiation process is the demand package. Our firm
puts together all of the materials we have collected in your case and prepares a
narrative report for the insurance company that will make you a person in their
eyes, rather than a claim number. We work to anticipate any possible defenses, and
present the arguments that would be necessary should the case proceed to trial.
Once the insurance adjuster receives the demand package, they will evaluate
your claim for approximately one month depending on the complexity of the issues
in your case. After the adjuster completes an initial evaluation, they will Burnett &
Williams to discuss the possibility of settlement. The path of your case is generally
determined at that point. The insurer might accept liability for the accident, make an
initial settlement offer, or request additional information.
The adjuster and attorney will then begin the process of negotiating a
favorable settlement on your behalf. We involve you every step of the way, and
never make a demand or accept an offer without first obtaining your approval.